Return & Refund Policy

Effective Date: October 1, 2025

Our Policy Overview

No Returns or Refunds Policy

EduGenius operates a strict no returns and no refunds policy. We provide comprehensive free trials and welcome bonuses to ensure you can make an informed purchasing decision.

Why We Don't Offer Refunds

We believe in providing value upfront through our comprehensive trial offerings:

  • 100 Welcome Credits: Every new user receives 100 free credits to explore all features
  • Full Feature Access: Trial includes access to all content formats and generation capabilities
  • No Time Limits: Credits don't expire, giving you ample time to evaluate our service
  • Support During Trial: Our team is available to help you maximize your trial experience

Digital Service Nature

EduGenius provides digital educational content generation services. Once you use our credits to generate content:

  • • Content is immediately delivered and accessible
  • • You receive permanent access to generated materials
  • • Credits are consumed upon successful content generation
  • • All generated content can be downloaded and exported

Exceptional Circumstances

While we maintain a strict no-refund policy, we may consider exceptional cases involving:

  • • Technical errors that prevent service delivery
  • • Billing errors or unauthorized charges
  • • Service outages exceeding 48 hours

Any exceptions require thorough review and approval from our management team.

How to Get Started

1️⃣

Sign Up

Create your free account

2️⃣

Try It Free

Use your 100 welcome credits

3️⃣

Subscribe

Choose your perfect plan

Questions or Concerns?

We're here to help you make the most of EduGenius. If you have any questions about our service or need assistance during your trial:

Email SupportContact Form

Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our service after any changes constitutes acceptance of the new policy.

This policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy.

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